Make tours better for customers by making them better for guides.
A monthly round-up of thoughts and news relevant to experiences and guiding.
Five Steps to Help You Let That Bad Review Go
Everyone gets a bad review now and then. Even the most amazing, most perfect guides...
Being Proactive: Why the First 15min of Your Experience Are the Most Important
Arriving at least 15 minutes early to your experience can help you get ahead of most challenges that might pop up on your tour...
How To Give Responsibility to Your Guests (Without Losing That Tip)
It’s ok to give responsibility to your guests as sometimes, the customer is not always right…
