VocAL Intuition with Anne Leatherland

This Notice explains what happens when we process your personal information. It covers when and why we collect personal information, how we use it and what we do with it.

All processing of personal data will be in line with the General Data Protection Regulation 2016 (GDPR) as implemented by the Data Protection Act 2018 and in accordance with general UK legislation.

It is important for you to read this so that you are properly informed and are aware of your rights under GDPR.

Personal data is any information by which an individual person can be identified. This includes a name, an identification number, address, email address, IP address, photo, date of birth and phone number. This also covers any factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of a person.

Processing includes the collection, recording, organizing, storage, adapting, retrieval, use, erasure or destruction.

We are committed to keeping your information securely and with respect.

For any information please contact Anne Leatherland at 8 Windsor Drive Stapenhill Burton on Trent Staffordshire DE15 9BH

Email: [email protected]
Phone: 01283 568785

For independent advice about data protection issues, you can contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Email: [email protected]
Phone: 0303 123 1113
Website: www.ico.org.uk

1. What Information do we collect?

We only collect information when we need it to provide our services, to promote our services, to maintain our accounts and records and comply with UK law.

For general inquiries by phone or email

• We will have your name and email or telephone number and the nature of your query and our reply.

For the provision of our Services

• We will have your name, address email, telephone number and whatever further information necessary for the safe and successful provision of our services. Further information will also be obtained throughout until the service is concluded and will be kept in our records.

We also process personal information about our suppliers, employees, independent contractors, advisers, and other professional experts.

We sometimes process sensitive classes of information for which we will request specific consent from the individual. These special categories of personal data cover racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data and data concerning a natural person’s sex life or sexual orientation

To receive our marketing communications

• We will need your name and email address
• We will need your consent to be added to the mailing list
• We will use this information to provide you with marketing information
• You can unsubscribe at any time

2. How we collect your personal data

This can be through different channels including:

• Direct Interaction such as when you complete a form on our website, provide details over the phone, email, post or in-person
• Automated technologies from when you use our website https://anneleatherland.co.uk/. This includes technical data about your equipment, browsing actions and usage patterns collected by using cookies.
• Publicly available sources
• Technical data from third parties providing resources for our business including but not limited to.

Inos web hosting

Wordpress.com

Woo-commerce

PayPal

Google Analytics and Google Search

Google Forms

Mailchimp

Stripe

Acuity

Upcoach

Dropbox

3. Who will we share your data with?

We sometimes need to share personal information with other organizations that we work with or who provide services on our behalf. When sharing information we will comply with all aspects of current data protection law.

Where necessary or required we share information with

• Business associates and other professional advisers
• Financial organizations
• Current, past or prospective employers and employees
• Official bodies
• Suppliers and services providers including those outlined above.

We never share personal information with any other organization for third party marketing purposes.

Third Parties will also have access to some of your information through your use of our website https://anneleatherland.co.uk on a limited basis. These will include Google Analytics and our own current bank.

Should you click on any link on our website you may allow Third Parties to collect or share data about you. We do not control these Third-Party websites and are not responsible for their Privacy Statements which you should check yourself.

4.The Legal Basis for the Processing

The legal basis for processing shall be:

• The individual has given consent to the processing of their personal information
• The processing is necessary for the performance of a contract to which the individual is a party or to take steps at the request of the individual before entering into a contract
• Processing is necessary to comply with our legal obligations
• Processing is necessary for our legitimate interests or those of a third party except where overridden by the interests of the individual especially where a child is involved.

Generally, we do not rely on consent except for providing marketing materials and you will have the right to withdraw that consent at any time.

5. Security of Processing

We are implementing technical and organizational measures to ensure personal information processed remains secure but absolute security cannot be guaranteed.

6.How long will we keep your data?

Personal data is retained only as long as necessary to comply with statutory retention periods. At the end of those periods the data will be securely deleted provided it is no longer required to fulfill the contract or any legal proceedings.

7. Failure to provide data

Sometimes the provision of personal data by an individual is required by law or failure to provide can result in us being unable to conclude the contract agreed. If an individual should fail to supply such information, we shall not be liable for the consequences of being unable to complete any contract.

8. International Transfer of Data

If your Personal Data is transferred outside the EEA (European Economic Area) we will take steps to ensure that it is only to countries deemed to have adequate provision by the EU or where the businesses agree to comply with comparable standards to GDPR.

This would include such suppliers as Google, PayPal. Mailchimp.

We would not transfer your data outside the EEA to anyone not meeting the above criteria without your consent.

If you wish to check the Privacy Policy of Upcoach see https://upcoach.com/privacy

9. Your rights

We are committed to upholding your rights in respect of your personal data.

• Right of Access

You have a right to ask us what personal information we hold about you and to request a free copy of your information. This is known as a Subject Access Request (SAR). SARs need to be in writing, and we ask it is accompanied by proof of your identity and address.

Any request deemed to be repetitive, unfounded or excessive can lead to a charge being made.

If you want specific information e.g. a particular time frame, please clarify this in your written confirmation of consent.

If someone is requesting information on your behalf, we shall need your written consent and evidence of ID for both of you.

We have to provide you with the information you request within 30 days although we will endeavour to do so as soon as possible.

• Right to Rectification

You can ask us to rectify your personal data if it is inaccurate or incomplete. Please assist us by informing us of any obvious changes such as a new address.

• Right to erasure

This is known as the ‘right to be forgotten’. In some circumstances you can ask for your data to be deleted or removed. However, we will need to consider each case on its circumstances, and it may be that we are obliged to retain the data under our legal and other obligations.

• Right to Withdraw Consent

Where consent forms the basis of processing you have the right to withdraw that consent at any time by informing us in writing.

10. Complaints

In the first instance please send any complaints to Anne Leatherland as above. If you are not satisfied with the response then you should contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Email: [email protected] Phone: 0303 123 1113 Website: www.ico.org.uk.

11. General

You may not transfer any of your rights under this Privacy Notice to any other person. We may transfer our rights where we reasonably believe your rights will not be affected.

This Notice will be governed by the laws of England and Wales

This Notice will be updated from time to time and a copy of the latest version will be on our website.