The script provides step-by-step guidance on what to say when calling your insurance company, so you’re not left guessing or feeling overwhelmed. It includes key phrases and questions to ask that will help you clarify the issue and advocate for your claim effectively. Think of it as a safety net to ensure you don’t forget anything important during a stressful conversation.

Yes, it’s completely free—the only thing I ask in return is for your email address so I can continue providing you with amazing info and resources to help you along your healthcare journey! I created this script because I know how confusing and frustrating it can be to deal with insurance companies. My goal is to empower you with tools to navigate the system with confidence. If you find it helpful, you can check out my other resources, but there’s no obligation.

It’s hard to completely ruin an appeal by saying the “wrong” thing, but this simple script minimizes that risk by giving you a clear roadmap. It helps you stay focused, professional, and assertive, so you feel confident and stay in control of the conversation.

Absolutely. The script is designed to be simple and easy to follow, even if you’re not familiar with insurance jargon. It breaks down the process into straightforward steps and includes explanations for any terms or concepts you might not know.

If your claim is denied again, the script includes advice on asking for next steps, such as escalating to a supervisor, requesting a formal review, or contacting an external appeals board. It also encourages you to take notes during the call, which can be invaluable if you need to appeal further.

Definitely! While it’s tailored for claim denials, the script is also helpful for resolving billing errors, understanding benefits, and clarifying coverage. It’s a versatile tool for any insurance-related issue.

I get it—this stuff can be overwhelming. If you need additional support, I offer other resources and tips to make the process easier. You’re not alone, and every step you take toward advocating for yourself makes a difference.

The script is specifically designed to prevent the runaround by focusing on the exact information you need and how to get it. It includes guidance on how to stay firm, redirect the conversation back to your claim, and escalate to someone who can actually help.

Calling your insurance company might take 15–30 minutes on average, but hold time depends on how busy their call center is when you call. Using the script can make the call go faster because you’ll know exactly what to say and ask. Appeals processes can vary in length, but being prepared helps you get through it more efficiently.

While your doctor’s office can sometimes help, insurance appeals are ultimately your responsibility as the policyholder. Many offices don’t have the time or resources to advocate for every patient’s claims. This script equips you to take control of the process, which can often lead to quicker and better results.