We shall act both fairly and reasonably towards you, taking into account your—and our—respective interests. This will include whenever we are:
Please note that we withhold the right to make or change a decision at any point, including where delays, temporary waivers, or deference's may occur.
There may be some transactions which can be made that will not earn you perks. These may include:
Eligible perks will be sent out to members in a monthly email. Bonus perks (ie. Birthday or special holiday bonus perks) will be listed in the monthly email, or a separate email.
To thank members for their loyalty to our brand, we will have rewards available to be redeemed using various methods listed in your club membership email.
Except with our clear consent, after you have placed your request for a reward you cannot:
Note that if someone other than yourself claims a reward on your behalf then these terms and conditions will apply as if you had claimed the reward. If we have been negligent or fraudulent then contact us immediately and we will assist with rectifying the situation.
We give no verbal, written or implied warranty about any Rewards provided under our loyalty scheme. In particular, we do not represent that any particular reward is suitable for a particular purpose for which you intend to use it.
A reward may come with a warranty from the supplier or manufacturer of the reward, therefore any claim in respect of that reward should be made directly to the supplier or manufacturer.
We make every reasonable effort to ensure the description of offers in connection with bonus perks, rewards and rewards provider terms are correct. However, we are necessarily reliant on the information provided by our club members (you) being accurate and for this reason we are not responsible for any inaccuracy in the description of a bonus points promotion or of a reward or any terms applicable to the reward.
Should have have a complaint in relation to our club program, please contact our help team directly by simply replying to an email sent to you through the club program.
You can unsubscribe from the club membership emails and email list at anytime. Simply find the "unsubscribe" button at the bottom of your email. Please note that you will no longer receive emails with updates about products or perks.
We aim to resolve problems promptly. If we cannot find an instant solution we will let you know how long we expect it to take. Once we have completed our investigations we will let you know our decision, and the reasoning behind it.
We also welcome feedback directly as we strive to act in your interest and provide great customer service through fair decision making.
As noted in section 10, you can contact us directly through the club email sent to you by hitting the reply button.
If we need to contact you, we will send emails to the address you provided for your account. We will never call you on the phone, text or reach out to you through social media unless:
Our preferred way of communicating with you is through email: [email protected]
You are responsible for notifying us for any changes to your contact details.
By signing up to our club program, we will need to collect, hold, use, disclose information about you in connection with your account, perks and rewards. Information will include certain personal information and transaction information relating to perks earned and requests for rewards.
We will use this information for purposes of our club program to provide and market rewards and services to you, including the products and services of our service providers and other third parties.
We may disclose this information to others in connection to our loyalty program including to:
Our service providers and agents engaged for the purpose of the administration provision of services relating to our loyalty program and the promotion of the program and available rewards.
Reward providers, and bonus perk providers. This includes third parties engaged for the purposes of performing other services in connection with our loyalty program including the provision of a reward.
We treat all personal information with care and in accordance with our privacy policies.
We may also use or disclose your personal information to let you know about offers and news relating to our club program electronically—e.g. email, SMS, and social media. We will act with your best interests in mind to communicate news to you, and you can let us know at any time if you no longer wish to receive our marketing. We will process this request as soon as practicable.
We may terminate our club program at any time acting reasonably. Where possible, we will give you at least 30 days’ notice of the termination and cancellation of your club account (if applicable). Circumstances where prior notice may not be possible include where we are affected by events outside our control (for example, one of our key Rewards partners terminates their arrangement with us or can no longer perform their obligations).
Any notice we give will include the general reasons for termination (if possible), and the time period available to you to use perks to claim rewards. We will define the time limit remaining before final expiration of all perks.
We reserve the right to change and update our terms and conditions when required. Whilst these changes may come without prior notice, we will notify users of any major updates to ensure full transparency.
Please contact us with any questions, concerns, and testimonies.