Section 1. Purpose of T&Cs.

• These term and conditions will explain how you can earn rewards using our loyalty system, and furthermore how to use your perks to claim rewards.

• To take part in our loyalty program (club), all terms and conditions must be accepted by the user, including any subsequent updates.

• By registering (signing up to our email list) and taking part in our loyalty program (cottage chic club) you are taken to have read and agreed to these terms.

Section 2. Our promise to you.

We shall act both fairly and reasonably towards you, taking into account your—and our—respective interests. This will include whenever we are:

1. Considering any requests made by yourself;
2. Deciding whether to give our consent, or to exercise a right, discretion or remedy; or,
3. Setting any conditions for doing any of these things.

Please note that we withhold the right to make or change a decision at any point, including where delays, temporary waivers, or deference's may occur.

Section 3. Perks explained.

• Perks do not have any monetary value, except to the extent specifically provided for by a reward. perks are not property and cannot be redeemed as cash.
• Perks will be awarded for each eligible transaction made in our application for club program members. Users must be signed up to our program to begin earning perks.
• Perks cannot be backdated nor transferred from other user accounts—even that of the same user name.
• Under no circumstances can perks be sold.
• We withhold the perk to limit perk earning eligibility on discounted or promotional purchases.

Section 4. Bonus Perks.

• During promotional periods, the number of perks offered may increase during promotional periods which will be clearly defined campaigns with start and end dates specified—in the event of no end date being specified, we reserve the right to end promotional period increased point earning at our own discretion.

• Bonus perks may differ in usability from that of ordinary perks, as will be clearly defined during any promotional bonus point campaign. It may be that some perks do not stack with others.

Section 5. Transactions Illegible for Earning Perks.

There may be some transactions which can be made that will not earn you perks. These may include:

• Unauthorized purchases for which you are not liable.
• Purchases made of promotional items noted not to be part of the points campaign.
• Refunded purchases.
• Some perks may not stack (be combined) with other perks.

Section 6. Expiration of Perks.

• Some perks must be claimed within 12 months form the date of earning those perks. Other perks must be used within the moth of receiving that perk (ie. birthday gift perk must be used in the calendar month of your birthday. A special email will be sent to you with a special coupon code to use this perk.)

• Closure of your club membership will result in immediate expiration of your perks. These perks will be immediately forfeited and cannot be reactivated upon creating a new account. To rejoin the club, you must subscribe again to our email list.

• If our club program gets terminated by us, we will notify all club members how long they have to use remaining perks before final expiration.

• No other users are legible to use your perks: If for whatever reason we are notified that your account has been compromised and given to another, we reserve the right to instantly expire remaining perks. Should this happen incorrectly please contact us immediately.

Section 7. Keeping Track of Perks.

Eligible perks will be sent out to members in a monthly email. Bonus perks (ie. Birthday or special holiday bonus perks) will be listed in the monthly email, or a separate email.

Section 8. Rewards Explained.

To thank members for their loyalty to our brand, we will have rewards available to be redeemed using various methods listed in your club membership email.

• The rewards available for redemption at any given time will be set out in our club email. You can view the available awards at any time in this email. Different awards may be available for different users subject to their birthday month, purchase orders and available perks.

• You can only claim rewards that are currently available and listed in your club email at the time. Rewards are subject to availability, substitution, or cancellation. At any time and without prior notice we may change the available rewards by withdrawing, limiting, modifying or cancelling the continued availability of a reward—requirements to obtain a particular reward.

• In addition to these terms and conditions, rewards may be subject to some special additional terms. These terms may be imposed on us by a third party rewards provider. Our responsibility in connection to rewards providers is limited, and explained in clause 9.

Except with our clear consent, after you have placed your request for a reward you cannot:

• Return the reward, or receive a perk refund/credit.
• Exchange the reward or receive any consideration—including for cash.
• Replace the reward for the same, or another reward if your reward is lost, stolen or otherwise destroyed after it is delivered to you. This applies to all reward types including gift cards and vouchers.

Note that if someone other than yourself claims a reward on your behalf then these terms and conditions will apply as if you had claimed the reward. If we have been negligent or fraudulent then contact us immediately and we will assist with rectifying the situation.

Section 9. Reward Responsibility.

We give no verbal, written or implied warranty about any Rewards provided under our loyalty scheme. In particular, we do not represent that any particular reward is suitable for a particular purpose for which you intend to use it.

A reward may come with a warranty from the supplier or manufacturer of the reward, therefore any claim in respect of that reward should be made directly to the supplier or manufacturer.

We make every reasonable effort to ensure the description of offers in connection with bonus perks, rewards and rewards provider terms are correct. However, we are necessarily reliant on the information provided by our club members (you) being accurate and for this reason we are not responsible for any inaccuracy in the description of a bonus points promotion or of a reward or any terms applicable to the reward.

Section 10. Resolving Disputes.

Should have have a complaint in relation to our club program, please contact our help team directly by simply replying to an email sent to you through the club program.
You can unsubscribe from the club membership emails and email list at anytime. Simply find the "unsubscribe" button at the bottom of your email. Please note that you will no longer receive emails with updates about products or perks.

We aim to resolve problems promptly. If we cannot find an instant solution we will let you know how long we expect it to take. Once we have completed our investigations we will let you know our decision, and the reasoning behind it.

We also welcome feedback directly as we strive to act in your interest and provide great customer service through fair decision making.

Section 11. How to Communicate with Us.

As noted in section 10, you can contact us directly through the club email sent to you by hitting the reply button.

If we need to contact you, we will send emails to the address you provided for your account. We will never call you on the phone, text or reach out to you through social media unless:

• You initiated a purchase through our business social media platforms
• reached out to use via messages through Etsy or Amazon

Our preferred way of communicating with you is through email: [email protected]
You are responsible for notifying us for any changes to your contact details.

Section 12. Personal Information.

By signing up to our club program, we will need to collect, hold, use, disclose information about you in connection with your account, perks and rewards. Information will include certain personal information and transaction information relating to perks earned and requests for rewards.

We will use this information for purposes of our club program to provide and market rewards and services to you, including the products and services of our service providers and other third parties.

We may disclose this information to others in connection to our loyalty program including to:
Our service providers and agents engaged for the purpose of the administration provision of services relating to our loyalty program and the promotion of the program and available rewards.

Reward providers, and bonus perk providers. This includes third parties engaged for the purposes of performing other services in connection with our loyalty program including the provision of a reward.

We treat all personal information with care and in accordance with our privacy policies.

We may also use or disclose your personal information to let you know about offers and news relating to our club program electronically—e.g. email, SMS, and social media. We will act with your best interests in mind to communicate news to you, and you can let us know at any time if you no longer wish to receive our marketing. We will process this request as soon as practicable.

Section 13. Loyalty Program Termination.

We may terminate our club program at any time acting reasonably. Where possible, we will give you at least 30 days’ notice of the termination and cancellation of your club account (if applicable). Circumstances where prior notice may not be possible include where we are affected by events outside our control (for example, one of our key Rewards partners terminates their arrangement with us or can no longer perform their obligations).

Any notice we give will include the general reasons for termination (if possible), and the time period available to you to use perks to claim rewards. We will define the time limit remaining before final expiration of all perks.

Section 14. Changes to Terms and Conditions.

We reserve the right to change and update our terms and conditions when required. Whilst these changes may come without prior notice, we will notify users of any major updates to ensure full transparency.

Please contact us with any questions, concerns, and testimonies.