Privacy Policy

Last updated: November 2025
Company: Hero Cards Ltd
Company number: 16167970
Registered address: 160 Bath Road, Bradford-on-Avon, BA15 1SS, United Kingdom

1. Who we are

We’re Hero Cards Ltd, a UK-based company creating wellbeing and science based resources.
We respect your privacy and are committed to keeping your personal information safe and secure.

2. What information we collect

We only collect the information you choose to share with us, such as:

  • Your name and email address when you join our mailing list or pre-order updates.

  • Basic technical data (like cookies or device type) to help us improve our website and emails

3. How we use your information

We use your information to:

  • Send you updates, offers, and resources you’ve signed up for

  • Manage your pre-orders or purchases (if applicable)

  • Improve our content and communication

We never sell your data or share it with anyone outside our trusted service providers (like MailerLite for email delivery).

4. Legal basis for processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Consent: when you subscribe or tick an opt-in box

  • Contract: if you make a purchase or pre-order

  • Legitimate interest: to keep improving our communications and service

You can withdraw your consent at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. Data storage and security

Your data is stored securely by our trusted third-party providers (such as MailerLite).
We take appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

6. How long we keep your information

We keep your details only as long as needed to provide our services or until you unsubscribe from our mailing list.
After that, we delete or anonymise your information.

7. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccuracies

  • Request deletion of your data

  • Withdraw consent for marketing

To exercise any of these rights, please email us at [email protected]

8. Cookies

Our landing pages may use small cookies or tracking tools (like MailerLite analytics) to measure engagement and improve content.
You can disable cookies in your browser at any time.

9. Changes to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website or linked landing page.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 [email protected]
📍 Hero Cards Ltd, 160 Bath Road, Bradford-on-Avon, BA15 1SS, United Kingdom

Terms of Service

Last updated: November 2025
Company: Hero Cards Ltd
Company number: 16167970
Registered address: 160 Bath Road, Bradford-on-Avon, BA15 1SS, United Kingdom

1. About these terms

These Terms of Service explain how you may use our website, landing pages, and any content, products, or services offered by Hero Cards Ltd (“we”, “us”, or “our”).
By using our website, signing up to our mailing list, or placing a pre-order, you agree to these terms.

2. Who we are

Hero Cards Ltd is a UK-registered company creating tools and resources designed to support wellbeing, personal growth, and emotional learning.

3. Using our content

All text, designs, and materials shared by Hero Cards Ltd are protected by copyright.
You may not copy, reproduce, or distribute our content without permission.

4. Email sign-ups and communication

When you join our mailing list, you consent to receive occasional emails about our products, resources, and launch updates.
You can unsubscribe at any time by clicking the link at the bottom of our emails.

5. Pre-orders and purchases

If we offer pre-orders or digital downloads:

  • Prices are shown clearly at checkout.

  • Payment is processed securely by our chosen provider (e.g., Stripe, PayPal).

  • Digital products are usually non-refundable once delivered, unless otherwise stated.

  • Physical pre-orders will include estimated delivery times, and we’ll update you if there are delays.

6. Limitation of liability

Our resources are designed for educational and wellbeing support purposes only. They are not a toy.
They are not a substitute for professional mental health or medical advice.
We do not accept liability for any loss or damage arising from the use of our materials beyond what is required by UK law.

7. Your responsibilities

Please use our content respectfully and legally.
Do not attempt to copy, sell, or misuse our materials in ways that could harm the business or other users.

8. Changes to these terms

We may update these Terms from time to time.
The current version will always be posted on this page with the updated date.

9. Contact us

If you have any questions about these Terms or our services, please contact:
📧 [email protected]
📍 Hero Cards Ltd, 160 Bath Road, Bradford-on-Avon, BA15 1SS, United Kingdom