Are Missed Calls Costing You Patients?
MediCaller is your two-way conversational backup system that ensures every call is answered, and patient booked for a consultation, when your staff can't answer the phone.
What happens to patients that call when staff are:
Already on the phone?
With patients away from the desk?
On vacation or unwell?
When the clinic’s closed?
Would it be useful if you always had someone who:
Answers the phone, every time
With a warm, professional tone, understanding the caller's concern, and reassuring them they’re in the right place
Knows your clinic inside/out
Asking the caller the right follow-up questions to align with their needs and demonstrate expertise
Books the caller for a consultation
Or captures their contact information if they're not ready to book.
If so, then you may be interested in MediCaller
MediCaller is an intelligent back up system that ensures every call is answered, that the patient is welcomed, heard, and booked for a consultation when your team is unavailable, ensuring your level of service is never interrupted.
Greets callers warmly and professionally, acknowledging the reason for their call
Explains why a consultation is the best next step for a proper assessment.
Asks specific, relevant follow-up questions:
“How long has this been a concern?”
“Do you already have a treatment in mind?”
“What are your expectations in terms of downtime and results?”
Books them directly into your clinic calendar.
Sends you a full summary of the call, including contact details, what was discussed, appointment details, and call recording.
How does this benefit me?
No Missed Calls.
Every patient that calls is answered, whether your staff are on the phone, away from the desk, or the clinic is closed.
No Missed Bookings.
Patients are booked in for a consultation in your calendar.
No Wasted Marketing Budget.
You’ve invested in marketing to bring patients to your clinic — don’t let those calls go unanswered when they’re ready to take the next step.
You have ultimate peace of mind knowing someone’s always covering the phones when your team can’t.
Why MediCaller from Device Consulting?
With over 25 years of experience in the Australian medical-aesthetic space, Device Consulting and its partners understand the unique needs of aesthetic clinics and their patients, treatments, and clinic workflows.
MediCaller isn’t just another off-the-shelf IT tool — it’s a solution tailored for the Australian medical-aesthetic industry, backed by over two decades of industry expertise and proven clinic support.
Try MediCaller — free, simple, and ready to go.
Get a free, no-obligation test version of MediCaller set up for your clinic — so you can speak with it yourself, just like a patient would, and see how it responds, asks questions, and books consults.
No time or effort required - setup done for you
You're in full control - test version doesn't take live calls from patients
Completely free, without obligation
Provide your contact details below and we'll send you a link with MediCaller configured for your clinic — ready to test, chat with, and explore.
Contact us
Device Consulting Pty Ltd
ADDRESS
16/24 Brand Drive
Thomastown, VIC, 3074
PHONE
03 9998 2020
WEBSITE
www.deviceconsulting.com.au
© 2025 Device Consulting. All Rights Reserved.
