Privacy Policy

Privacy Policy and UK General Data Protection Regulation (GDPR) 2018

The Lifestyle Organiser contact details

Elizabeth Wickes is the owner of The Lifestyle Organiser and is a sole trader. The business trading address is: 25 March Place, Clare, Sudbury, CO10 8RH.

Mobile number: 07533330115

Email: [email protected]

Website: www.thelifestyleorganiser.com

Elizabeth is responsible for keeping all her clients and prospective clients’ information safe and secure. She is the main point of contact for data protection matters. Please contact Elizabeth at [email protected]

The Lifestyle Organiser’s Privacy Policy

The Lifestyle Organiser recognises the need by law, the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018, to keep all its existing and prospective client’s data and personal information stored safely and securely.

The Lifestyle Organiser will never share or sell any personal information about their clients to any third parties without their prior consent and or unless required and actioned to do so by law.

What type of information does The Lifestyle Organiser collect, how it is used and why it is used?

The following section explains and details the different types of information that is collected from a prospective client and paying client. It also describes how personal data is collected and why it is used by The Lifestyle Organiser.

What type of information does The Lifestyle Organiser collect?

Any prospective client will have contacted The Lifestyle Organiser directly, by telephone, email, via the company website and or social media using The Lifestyle Organiser’s Instagram and or Facebook business (and personal) accounts.

The personal data The Lifestyle Organiser collects and stores about existing, past, and prospective clients includes:

The client’s full name;
The client’s telephone number(s);
The client’s physical address(es) – this includes the clients home and or clients office and or business address;
The client’s email addresses(es);
The client’s online digital addresses i.e. Instagram, Facebook, LinkedIn etc.;
Also, this may include general information as to why the client would like to use The Lifestyle Organiser services, from decluttering, organising and or using the bespoke Life Concierge service.

2. How personal information is collected?

The majority of the personal information The Lifestyle Organiser processes is provided directly by the client for the following reasons:

Personal data is collected when the client and/or prospective client contacts The Lifestyle Organiser directly, by telephone, email, or via the company website and/or social media.
Personal data is gathered when arranging either a free or paid one to one in- house session or via a virtual online session using an online digital meeting system, such as: Zoom, Facetime, WhatsApp etc.
Personal data is collected when the client enters into a business service agreement when confirming to use The Lifestyle Organiser’s services.
The Lifestyle Organiser only collects the necessary information needed to be able to understand the client’s service needs, visit their home for a booked free consultation and/or to begin a booked session, either in their home or through a virtual appointment.

3. Why is the personal information used by The Lifestyle Organiser?

The Lifestyle Organiser uses the personal information collected from its clients, in a variety of ways:
When entering into a formal service agreement with the client;
To invoice the client;
As part of the client’s initial detailed decluttering and organising plan;
To showcase the client’s decluttering and organising journey;
And/or to be used by The Lifestyle Organiser as a testimonial.

The Lifestyle Organiser only collects the necessary information needed in order to be able to understand the client’s service needs, to visit their home for a booked free consultation or a virtual consultation, and or to begin a booked session either in house or as a virtual appointment.

Photos and Testimonials

The Lifestyle Organiser will not take any photos, nor will they be distributed, without the client’s consent.

The Lifestyle Organiser will always request permission and consent from the client, before a one to one in house or virtual session begins, to take ‘before’ and ‘after’ photo(s) of the client’s home and or office.

Taking pictures before, during and on completion of a session, is an effective tool that is used to support the client and also evidence work. The client will be able to view the images of the work that has been carried out during a session or multiple sessions at the end of each session or final session. Upon request, the client can also receive digital copies of these images.

The Lifestyle Organiser will endeavour, when taking photos in a client’s home and or office, to protect the client’s privacy by not disclosing personal information in the images that could possibly identity the client e.g., family photos in the background.

The Lifestyle Organiser will always seek permission first from the client to use the images on The Lifestyle Organiser’s website and or other social media for the sole purpose of marketing and advertising. The Lifestyle Organiser will never publish photos without the client’s consent.

The Lifestyle Organiser will always seek permission first from the client to use a testimonial on The Lifestyle Organiser’s website and or other social media for the sole purpose of marketing and advertising. The Lifestyle Organiser will request a testimonial from their client either by email, verbally in conversation, by phone or in a video conference, or using the Google My Business Request a Review application tool or using other similar electronic tools.

The right to withdraw consent

The client has the right to withdraw consent from The Lifestyle Organiser from using images or testimonials.

To withdraw consent, they should inform The Lifestyle Organiser as soon as possible, by either calling or emailing them directly using the contact details below:

Mobile number: 07533330115

Email: [email protected]

How is The Lifestyle Organiser’s data stored?

How is The Lifestyle Organiser’s data stored?

The Client’s information is securely stored on The Lifestyle Organiser’s electronic devices, such as their iPhone, iPad and or laptop.

All the devices are password protected, have added software protection from Microsoft Office, Vodafone, Apple, and the digital cloud-based technologies used by The Lifestyle Organiser.

In addition, The Lifestyle Organiser has an anti-virus software, McAfee, which is password protected.

When any information is collected or noted on paper by The Lifestyle Organiser, it will be imputed into a password protected device as soon as possible and then all the paperwork is shredded.

How long is the data stored?

The Lifestyle Organiser keeps personal information for clients for a minimum of 2 years. It will then be disposed of by being deleted from all electronic devices, hard drives and all digital cloud based technologies.

What happens if there is a data breach?

If there has been a data breach, and The Lifestyle Organiser’s electronic devices have been stolen, hacked, or breached:

The Lifestyle Organiser will contact their clients within 48 hours to inform them.
The Lifestyle Organiser will report the theft of their electronic devices to the Police;
The Lifestyle Organiser will inform their online support services that there has been a security breach;
If a serious case of data infringement has taken place, The Lifestyle Organiser, will inform The Information Commissioner’s Office.
The Lifestyle Organiser, in a serious case of data infringement, will also take the legal advice and support of an independent solicitor.

3. Why is the personal information used by The Lifestyle Organiser?

The Lifestyle Organiser uses the personal information collected from its clients, in a variety of ways:
When entering into a formal service agreement with the client;
To invoice the client;
As part of the client’s initial detailed decluttering and organising plan;
To showcase the client’s decluttering and organising journey;
And/or to be used by The Lifestyle Organiser as a testimonial.

Photos and Testimonials

The Lifestyle Organiser will not take any photos, nor will they be distributed, without the client’s consent.

The right to withdraw consent

The client has the right to withdraw consent from The Lifestyle Organiser from using images or testimonials.

To withdraw consent, they should inform The Lifestyle Organiser as soon as possible, by either calling or emailing them directly using the contact details below:

Mobile number: 07533330115

Email: [email protected]

How is The Lifestyle Organiser’s data stored?

How is The Lifestyle Organiser’s data stored?

The Client’s information is securely stored on The Lifestyle Organiser’s electronic devices, such as their iPhone, iPad and or laptop.

All the devices are password protected, have added software protection from Microsoft Office, Vodafone, Apple, and the digital cloud-based technologies used by The Lifestyle Organiser.

In addition, The Lifestyle Organiser has an anti-virus software, McAfee, which is password protected.

When any information is collected or noted on paper by The Lifestyle Organiser, it will be imputed into a password protected device as soon as possible and then all the paperwork is shredded.

How long is the data stored?

What happens if there is a data breach?

If there has been a data breach, and The Lifestyle Organiser’s electronic devices have been stolen, hacked, or breached:

The Lifestyle Organiser will contact their clients within 48 hours to inform them.
The Lifestyle Organiser will report the theft of their electronic devices to the Police;
The Lifestyle Organiser will inform their online support services that there has been a security breach;
If a serious case of data infringement has taken place, The Lifestyle Organiser, will inform The Information Commissioner’s Office.
The Lifestyle Organiser, in a serious case of data infringement, will also take the legal advice and support of an independent solicitor.

The Client’s Data Protection Rights

The data protection rights

Under data protection law, the client has rights including:

Your right of access – The client has the right to ask The Lifestyle Organiser for copies of their personal information.
Your right to rectification - The client has the right to ask The Lifestyle Organiser to rectify information they think is inaccurate. The client also has the right to ask The Lifestyle Organiser to complete information they may think is incomplete.
Your right to erasure – The client has the right to ask that The Lifestyle Organiser erases their personal information in certain circumstances.
Your right to restriction of processing - The client has the right to ask The Lifestyle Organiser to restrict the processing of their information in certain circumstances.
Your right to object to processing - The client has the right to object to the processing of their personal data in certain circumstances.
Your right to data portability - The client has the right to ask that The Lifestyle Organiser transfers the information to another organisation, or to the client, in certain circumstances.

The client is not required to pay any charge for exercising their rights. If you, the client, make a request, The Lifestyle Organiser has one month to respond to you.

Please contact The Lifestyle Organiser if you wish to make a request - using the below contact options:

Business Address: 25 March Place, Clare, Sudbury, CO10 8RH.

Mobile number: 07533330115

Email: [email protected]

Website: www.thelifestyleorganiser.com

How to complain

The client can also complain directly to the Information Commissioner’s Office, ICO, the UK’s independent authority set up to uphold information rights in the public interest.

Please contact the ICO in writing or by phone. ICO’s contact details are listed below:

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Thank you!